Returns & Exchanges
At Your Reformer, we are committed to your fitness journey and want to ensure you are completely satisfied with your equipment. If your purchase isn't the perfect fit for your home studio, we offer a straightforward return and exchange process within 14 days of delivery.
Initiate Your Request
Contact our customer support team via email with your order number and reason for return to receive a Return Authorization (RA) number.
Prepare for Collection
Ensure the reformer is disassembled and placed back in its original heavy-duty packaging to prevent damage during transit.
Scheduled Pickup
Our specialized logistics team will coordinate a convenient time to collect the equipment directly from your doorstep.
Inspection and Refund
Once our technicians verify the unit's condition at our warehouse, your refund will be processed to your original payment method, minus shipping costs.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing